Responsibilities:
– Coordinate with various hotel departments to meet guests’ needs.
– Building relationships
Building relationships is another role for success. In a hotel, this means creating efforts to foster trust, loyalty and relationships with customers, partners and stakeholders.
– Implementing sales strategies to maximize hotel revenues
– Promoting the brand
The sales and marketing team is also responsible for promoting the hotel’s brand and reputation.
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– Follow-up and resolve customer complaints
– Ensure that hotel safety standards are respected and maintained
– Maintain hotel activity reports and performance indicators
Requirements:
– Previous experience in the hotel industry
– In-depth knowledge of project management in a hotel environment
– Ability to work under pressure and manage difficult situations
– Excellent customer service skills and ability to work as part of a team
– Good written and oral communication skills in French, English and a third language
